Privacy Policy

This Privacy Policy explains how ERP Node ("ERP Node", "we", "us", or "our"), operated by GNX AI, collects, uses, discloses, and safeguards your information when you use our website and platform (the "Service"). By using the Service you agree to the practices described here.

Information we collect

• Account information — name, email, phone number, business name, and login credentials you provide when registering.
• Business data — the products, invoices, staff, inventory, and transaction records you enter into the platform.
• Enquiry information — details you submit through our contact form, such as your name, email, phone, company, and message.
• Usage and device data — log data, IP address, browser type, and interactions collected automatically to keep the Service secure and reliable.

How we use your information

• To provide, operate, and maintain the Service, including billing, inventory, and reporting features.
• To respond to your enquiries and provide customer support and onboarding.
• To improve the Service, develop new features, and understand how it is used.
• To send service-related communications and, where permitted, relevant product updates.
• To detect, prevent, and address security, fraud, or technical issues.

Data ownership & tenancy

ERP Node is a multi-tenant platform. The business data you enter belongs to you. Each tenant's data is logically isolated, and we access it only as needed to operate the Service, provide support, or comply with the law.

Sharing your information

We do not sell your personal information. We may share data with trusted service providers (such as hosting, payment, and communication partners) who process it on our behalf under appropriate confidentiality and security obligations, and where required to comply with applicable law.

Data security

We use role-based access controls, tenant isolation, and encryption in transit to protect your data. No method of transmission or storage is completely secure, but we work continually to protect your information using industry-standard safeguards.

Data retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may opt out of non-essential communications. To make a request, contact us using the details below.

Contact us

For any privacy questions or requests, email us at [email protected].